Returns & Refunds

​We hope you love your Friend of Faux purchase. However, if something isn't quite right, we understand that you may wish to return it.

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Changed your mind?

If you are purchasing as a consumer, you have 14 days from the day after receiving your order to let us know that you wish to cancel your purchase.

Once you've notified us, you have a further 14 days to return your item.

Please contact us before returning your order so we can provide the appropriate return address and instructions.

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Returning your item​

If you've simply changed your mind, return postage is your responsibility. We recommend using a tracked and insured delivery service, particularly for larger items.

Please package your item carefully, ideally using its original packaging, to help protect it during transit.

You may inspect your purchase as you would in a shop. If the item has been handled beyond what is reasonably necessary to inspect it, and its value has been reduced, we may make an appropriate deduction from your refund.

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Refunds​

We'll refund the price of the returned item together with any standard outbound delivery charge eligible for reimbursement under UK consumer law.

Refunds will be made to your original payment method, without undue delay and no later than 14 days after we receive your return or receive evidence that you've sent it back, whichever is earlier.

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Damaged, faulty or incorrect items

If your order arrives damaged, faulty or isn't what you ordered, please contact us as soon as possible so we can help.

Your statutory consumer rights remain unaffected. Where goods are faulty or not as described, we'll provide the appropriate remedy and cover reasonable return costs where required by law.